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• 2 min.

1. 

What do you do if you need to change the payment information for a payment line that has already been sent to the bank via direct communication?

Cancel the payment directly from the payment journal. The next time you create payment suggestions the payment will be included and ready to be processed again.
Contact the bank to cancel the payment and then manually create a new payment suggestion line.
Update the payment line in the payment journal, as this will automatically communicate the change to the bank.
Contact the bank to cancel the payment and then force void the status in the payment journal.
2. 

If you use direct communication, which is the easiest way to know when the payment has been handled by the bank?

You log into the bank and check if the payment has been processed.
You check for emails from the bank which will inform you if the payment has been made.
The vendor let's you know if they've received the payment.
The status of the payment changes to "Paid" in the payment journal
3. 

How can you determine the next step for a payment suggestion line in the payment journal?

The notification at the top of the payment journal always provides the next step.
Review the Line Information FactBox for detailed information.
Check the Payment History page for the next step.
Review the information displayed in the Status column.
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